My name is Dylan Williams. I've spent nearly two decades managing technology for businesses across Napa Valley and Sonoma — hotels, wineries, restaurants, nonprofits, medical practices, and more. Before that, I spent years behind the bar.

That combination isn't accidental. Working in hospitality taught me things about operations, urgency, and what it actually feels like when technology fails at the worst possible moment that no amount of IT certifications could have. When a POS goes down during a Saturday dinner rush, the person on the other end of the phone needs to understand what that means — not just technically, but operationally. I do.

I started Village Idiot Technologies because the businesses I care most about — the hotels, wineries, restaurants, and nonprofits that make this valley what it is — deserved better than what the market was offering. A local company. A single point of contact. Someone who picks up the phone, knows your environment, and is accountable for the outcome.

I've managed technology for multi-property hotel groups scaling through openings and acquisitions, 200-person wineries navigating international ownership transitions, veterinary companies growing from three locations to fifteen, nonprofit boards making their first real technology investments, and homeowners who just need someone they can trust to show up and handle it.

All of it, in wine country. All of it, as the person accountable.